Jukes Insurance Brokers are finalists for the UK Broker Awards – Customer Service category. The awards are hosted by Insurance Age and are considered the insurance industries BIG awards. The winners will be announced on the 11th of November.
In the submission for The Customer Service award, we offered insight into our insurance brokerage and our commitment to our clients. Coronavirus had its own unique set of challenges both for us and our clients, and despite this, we were able to exceed our high standards of service. To make our case, we showed numerous statistics, from customer retention rate, call waiting times and reviews to name a few.
Customer care has always been a top priority, but over the past 18 months, our commitment was taken up a level as we increased customer contact to ensure maximum satisfaction. All of this was as our team adapted to home working, our objective was that our clients noticed no change to our service. Whenever we were able to – we were open to the public with safety measures in place.
As a business, we surpassed every expectation and target we set for customer service and are proud to have these achievements recognised on a national stage within our industry and in our reviews ratings.
The fact we’ve been shortlisted is a testament to our team and the care they show every day. Our customer-centric approach is what drives us and we’re pleased to have been able to offer some much-needed peace of mind, particularly over the last 18 months.
Jukes Insurance Brokers Managing Director, James Godsall said:
“We’re optimistic for the awards ceremony – there are a lot of big players with big reputations in our category, but to make it into the top 5 given our brokerage’s size is a feat in itself.”
“We’re a family-run brokerage that was founded in 1963, and we’re up to our [X] generation. Whilst my time at the helm of the company has been short, it is merely just the beginning.”
“Best of luck to all of the contestants, both within the customer service category and outside of it. There is a lot of fierce competition this year as with any”
“Thank you to our clients, many of which have left us positive reviews which have helped us gain new customers and recognition such as being shortlisted. Fingers crossed for the finals!”
